Due to restrictions set by the manufacturer and their distributors, Panasonic Toughbook computers and accessories cannot be returned. Customers should refuse delivery of any visibly damaged packages. Any non-visible damage must be reported immediately to RapidXpres. Defective or malfunctioning units must be handled directly with Panasonic at 800-LAPTOP5 (800-527-8675). Returns will not be accepted by RapidXpres without a Return Merchandise Authorization (RMA). Returned items lacking a RMA will be refused or sent back to the customer at the customer’s expense. Shipping and handling charges are always non-refundable. Please contact us with any questions or concerns regarding this return policy.