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Return Policy

Due to restrictions set by the manufacturer and their distributors, Panasonic Toughbook computers and accessories cannot be returned. Customers should refuse delivery of any visibly damaged packages. Any non-visible damage must be reported immediately to RapidXpres. Defective or malfunctioning units must be handled directly with Panasonic at 800-LAPTOP5 (800-527-8675). Returns will not be accepted by RapidXpres without a Return Merchandise Authorization (RMA). Returned items lacking a RMA will be refused or sent back to the customer at the customer’s expense. Shipping and handling charges are always non-refundable. Please contact us with any questions or concerns regarding this return policy.